Resolving Common Connectivity Issues
Troubleshoot network and connection problems quickly
This article helps you identify and resolve common connectivity issues when working with our APIs.
Common Connection Errors
Learn about the most frequent connection issues:
- Timeout errors
- Certificate validation failures
- DNS resolution problems
- API endpoint availability issues
Troubleshooting Steps
Follow these steps to diagnose connection problems:
- Verify your internet connection
- Check our status page for service outages
- Validate your API endpoint URLs
- Test with a simple curl command
- Check your firewall and network settings
CORS and Browser Issues
If you're calling our APIs from a browser application, you might encounter Cross-Origin Resource Sharing (CORS) restrictions. Learn how to properly configure your requests and what headers to use.
Advanced Diagnostics
For persistent issues, use these advanced troubleshooting techniques:
- Network packet analysis
- Request and response headers inspection
- API request logging and monitoring
- Using our diagnostic endpoints
Regional Availability
Our API is available in multiple geographic regions. If you're experiencing high latency, consider using the region closest to your application servers:
- North America:
api-na.company.com - Europe:
api-eu.company.com - Asia Pacific:
api-ap.company.com
Contacting Support
When contacting our support team about connectivity issues, please provide:
- Your request ID (from the X-Request-ID header)
- Timestamps of the failed requests
- Error messages and status codes
- Your API client version and programming language
- Any recent changes to your implementation
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